Privacy Policy

Introduction

This Privacy Policy describes how BILOOS HYGIENE PRODUCTS and its affiliates (collectively referred to as “BILOOS HYGIENE PRODUCTS”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your personal information/data through our website https://biloos.store (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable product/service terms. You also agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes, but is not limited to:

  • Personal information provided during registration or while using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and documents for proof of identity/address.

  • Sensitive personal data (collected with your consent), such as bank account details, payment instruments, biometric data (e.g., facial features or physiological information for certain features on the Platform), etc., in accordance with applicable laws.

  • Behavioural and transactional data, preferences, and other information that you provide or generate on the Platform.

Some data may also be collected via third-party business partners, in which case their privacy policies will apply. We are not responsible for the privacy practices or content of third-party platforms.

⚠️ If you receive a call or email claiming to be from BILOOS HYGIENE PRODUCTS asking for sensitive personal information like your bank PIN or passwords, do not respond and report it immediately to the appropriate law enforcement agency.

Usage of Information

We use your personal data for purposes including but not limited to:

  • Providing requested services and products

  • Processing orders and assisting sellers/business partners

  • Improving customer experience

  • Troubleshooting and resolving issues

  • Informing about promotions, products, services, and offers

  • Conducting analysis, surveys, and research

  • Detecting and preventing fraud or illegal activities

  • Complying with legal obligations

You may opt-out of marketing communications at any time. However, declining to provide information may limit your access to some services/features.

Sharing of Information

Your personal data may be shared with:

  • Internal corporate entities and affiliates to offer their services/products

  • Sellers, business partners, service providers, logistics partners, payment providers, etc.

  • Government or law enforcement agencies if required under law or legal process

Such sharing may be necessary to fulfill legal obligations, enforce our terms, facilitate services, or prevent fraud or abuse.

Security Precautions

We implement reasonable security practices and procedures to safeguard your data against unauthorized access or misuse. Your information is stored on secure servers, and we follow strict protocols when you access your account.

However, no system is completely secure. Users accept the inherent risks of data transmission over the internet and are responsible for securing their own account credentials.

Data Retention and Deletion

You can delete your account by visiting your profile settings or contacting us using the information below. Please note:

  • Data deletion may be delayed or refused in case of pending grievances, legal claims, or ongoing services.

  • We retain your data only as long as necessary for legal, fraud prevention, or legitimate business reasons.

  • Anonymized data may be retained for research and analytics.

Your Rights

You may access, correct, or update your personal data directly through your account on the Platform.

Consent

By using the Platform and providing your information, you consent to the collection, use, and processing of your data as described in this Privacy Policy. If you provide data on behalf of others, you confirm that you have the authority to do so.

You may withdraw consent at any time by writing to the Grievance Officer. Please include the subject line: “Withdrawal of consent for processing personal data.” We may verify such requests and, based on applicable laws and Terms of Use, may restrict services if consent is withdrawn.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated as required by law. Please check this page periodically for updates.

Grievance Officer

Name: [Insert Name of the Officer]
Designation: [Insert Designation]
Company: BILOOS HYGIENE PRODUCTS
Address: [Insert Full Address]
Contact:
📞 Phone: [Insert Phone Number]
🕘 Timing: Monday – Friday (9:00 AM – 6:00 PM)