Introduction

This Privacy Policy describes how BILOOS HYGIENE PRODUCTS and its affiliates (collectively referred to as “BILOOS HYGIENE PRODUCTS”, “we”, “our”, or “us”) collect, use, share, protect or otherwise process your personal data through our website https://biloos.store (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms. You also agree to be governed by the laws of India including those related to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This may include, but is not limited to:

Name, date of birth, address, phone number, email ID
Proof of identity or address
Sensitive personal data (with your consent), such as:
- Bank account, credit/debit card, or payment instrument details
- Biometric information (e.g., facial or physiological features)

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may also track your behavior, preferences, and any other information you choose to provide. This is compiled and analyzed on an aggregated basis. We may also collect information related to your transactions on our Platform or through our third-party business partners.

Note: If a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for their practices, so please read their policies carefully.

If you receive an email or call from someone claiming to be from BILOOS HYGIENE PRODUCTS asking for personal data (e.g., debit/credit card PIN, banking password), do not share such information and report the incident to an appropriate law enforcement agency immediately.

Usage of Information

We use your personal data to:

Provide the services you request
Assist sellers and business partners in order fulfillment
Enhance your experience
Resolve disputes and troubleshoot problems
Inform you about offers, updates, and new services
Customize your experience
Detect and prevent fraud or criminal activity
Enforce our terms and conditions
Conduct research and surveys

You may opt out of marketing uses of your personal data.

Sharing of Information

We may share your personal data:

Within our group companies and affiliates
With sellers, logistics partners, service providers, payment gateway providers, and other business partners

This sharing helps us provide services and comply with legal obligations. We may disclose data:

To comply with law or legal process
In good faith to protect users or the public
To respond to violations of terms or third-party rights

Security Precautions

We take reasonable steps to protect your personal data using appropriate security practices and protocols, including secure servers. However, transmission over the internet is not completely secure, and we cannot guarantee absolute security. Users are responsible for protecting their login credentials.

Data Deletion and Retention

You may delete your account via the settings on the Platform.
You may also write to us for assistance with account deletion.
Deletion may be delayed in cases of pending grievances, claims, or shipments.
We retain personal data only for as long as necessary or as required by law.
Anonymized data may be retained for research and analysis.

Your Rights

You may access, rectify, or update your personal data directly through the Platform.

Consent

By using our Platform or providing your information, you:

Consent to the collection, use, and processing of your data in accordance with this Privacy Policy.
Represent that you have the authority to provide data on behalf of others if applicable.
Consent to being contacted via SMS, messaging apps, calls, or email by our company and partners.

To withdraw consent, contact the Grievance Officer using the details below with the subject line:
“Withdrawal of consent for processing personal data.”

Please note:

Withdrawal of consent will not be retrospective.
Services requiring your data may be restricted or denied if consent is withdrawn.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You are encouraged to check it periodically. Significant changes may be notified as required under applicable law.

Grievance Officer

Name: [Insert Name]
Designation: [Insert Designation]
Company: BILOOS HYGIENE PRODUCTS
Address: Kayalam Post, Mavoor, Calicut, Kerala, India
Phone: [Insert Contact Number]
Support Hours: Monday to Friday (9:00 AM – 6:00 PM)

Return and Refund Policy

At BILOOS HYGIENE PRODUCTS, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You may return products within 7 days of receiving them if:
- The item is defective or damaged
- You received the wrong item
To be eligible for a return, the item must be unused and in the same condition that you received it, with original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status.
If approved, your refund will be processed to your original method of payment within 7–10 business days.

Exchanges

Items can be exchanged only if they are defective or damaged. Please contact us to initiate the process.

Contact Us for Returns & Refunds

Email: [Insert Email]
Phone: [Insert Number]
Hours: Monday to Friday (9:00 AM – 6:00 PM)